When SaaS Customers Struggle, Revenue Slips Away. I Help Stop That.

Go beyond traditional support and transform pain points into stronger partnerships

SaaS can be confusing, frustrating, and full of dead ends.

I help clients turn that maze into a smooth, predictable journey.

With a communications background and two years in onboarding, I guide every step—from setup and adoption to optimization and renewal. I turn frustration into clarity, hesitation into action, and churn into loyalty—making software not just usable, but actually enjoyable.

Every SaaS company knows the feeling:

A big client is struggling to adopt the platform.

Renewal conversations start sounding shaky.

Support escalations pile up.

And suddenly, the company is fighting to protect revenue instead of growing it.

That's where I come in.

The Impact I Deliver

Onboarding & Retention

When a client first signs on, excitement often mixes with uncertainty—they have big goals but aren’t sure where to start. I guide them through onboarding by simplifying complex tools, setting clear expectations, and helping them achieve quick wins that build momentum.

Escalation Management

A client hits a roadblock—something isn’t working, and frustration is building. Instead of letting it spiral, I jump in quickly, uncover the root issue, and deliver a clear solution. partnership.

Cross-Functional Alignment

Behind every smooth client experience is collaboration. When gaps appear—whether it’s a product feature, a support process, or a missing insight—I partner with Product, Support, and Data teams to close them quickly.

Revenue Growth

Once a client is up and running, the real opportunity begins. Through Quarterly Business Reviews, I dig into the data, highlight wins, and uncover where the platform can drive even more value.

TESTIMONIALS

What others are saying

"She truly went the extra mile"

I Worked With Evany and she was amazing. She truly went the extra mile to research my issue and find a resolution…Great Job!

"She was beyond amazing!"

I had the pleasure to receive help from Evany and she was beyond amazing! Her patience and wealth of knowledge is impressive. She is fast and very resourceful. She helped me solve so many challenges I needed help with. Thanks a million Evany, you are the best!

"My onboarding experience with Evany was top tier."

My onboarding experience with Evany was top tier. She was quick on her feet, proactive and patient too. I feel fortunate that I was connected with her as my first experience with live support.

Frequently Asked Questions

Have questions about my expertise or how to connect? You're in the right place.

Q1: What does a Customer Success Manager do?

A Customer Success Manager ensures clients get the most value out of their software or service. I guide clients through onboarding, adoption, optimization, and renewal, helping them achieve measurable business results while fostering strong relationships.

Q2: What industries or types of clients do you work with?

I specialize in SaaS and enterprise clients, helping businesses streamline workflows, boost adoption, and maximize ROI from their software investments.

Question 3: How do you handle challenging client situations?

I approach challenges with a solutions-focused mindset. By actively listening, identifying pain points, and leveraging platform capabilities, I turn frustration into loyalty and ensure clients achieve success.

Q4: What results have you driven in your previous roles?

I’ve helped clients increase adoption and renewal rates, uncover growth opportunities, resolve escalations efficiently, and optimize campaigns and workflows to deliver measurable ROI.

Q5: How do you onboard new clients?

Onboarding is tailored to each client’s needs. I ensure a smooth setup, provide clear guidance, and empower clients with the knowledge and tools they need to succeed quickly

Q6: What sets you apart from other CSMs?

I bring a unique combination of a communications background and hands-on SaaS experience. This allows me to translate complex tech into actionable solutions and build genuine, long-term client relationships. I’m also recognized as a HighLevel Satisfaction Superstar for my client-first approach.

Q7: Can you work with remote teams?

Absolutely. I have experience collaborating with globally distributed teams and clients, ensuring consistent communication and alignment regardless of location.

Q8: How can someone get in touch with you?

You can reach me directly through the web chat or schedule a meeting via my calendar link below.